HELP / FAQS

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.

If you want to change your order, please send us an email. We will see what is still possible.

If you would like to return your order, please fill out the return form that came with the package. Make sure to include all the information requested on the form, such as the order number and the reason for the return. Once the form is complete, carefully seal the package and attach the shipping label that was also included with the package. Place the package in an appropriate shipping box and be sure to take the package to the post office or a courier service as soon as possible. If you have any questions about the return process, please contact our customer service team for assistance. We hope that you are completely satisfied with your purchase, but if you are not, we are here to help.

Refund Policy

You have the right to return your order within 14 days of receiving it.

To be eligible for a return, the item must be unworn, unused, and in its original packaging.

Returns & Shipping Costs

Customers are responsible for the return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you.

If approved, your refund will be processed to your original payment method.

Please allow a few days for your bank or payment provider to complete the refund.

Non-returnable items

For hygiene reasons, earrings cannot be returned.

Exchanges

We currently do not offer exchanges. You may return your item (within 14 days) and place a new order.

Questions?

If you need help, contact us at shop@blue-milkshake.com

For orders under 75 a shipping cost of 4,95 is charged.
All orders over 75 will be delivered for free.

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.